Course Outcomes

While the qualifying learners will experience personal growth and development, workplace succession planning will be more readily achieved after this programme is completed. The learner will be exposed to the following learning areas:

• Explaining the flow of stock and sales through a wholesale/retail operation
  
• Prioritising personal and team tasks
  
• Demonstrating an understanding of the concept of shrinkage and losses within a wholesale and retail environment
  
• Creating positive customer perceptions
  
• Understanding the relationship between the bottom line of a business and the factors that will impact on it
  
• Explaining how own job can impact on the bottom line of a business
  
• Measuring, estimating, and calculating physical quantities in practical situations
  
• Using simple and compound interest to make sense of and define a variety of situations
  
• Using a variety of strategies to deal with potential conflict in a team or group