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Occupational Certificate

Dispatching and Receiving Clerk

Credits: 34
Duration: Approximately 3 months of structured knowledge, practical and workplace components during which training, practical experience, logbook record keeping from the workplace and a written external integrated summative assessment (EISA) will lead to a full qualification.
NQF Level: 3
SAQA ID: 99446
Mode of Delivery: OLG Learnerships are presented through contact sessions which consists of formal training and workplace activities.

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Kindly note that OLG does not accept applications from individual enquirers looking to be placed on a learnership, as learnerships must be funded by a company or a direct funder and are not free. 

Should you be employed kindly refer your interest in studying for a learnership to your Human Resources or Training Departments.

In the wholesale and retail industry, your stock is your business’s value. The Dispatching and Receiving Clerk program is designed to turn you into the ultimate gatekeeper of that value. One of the greatest challenges businesses face today is “shrinkage” – the small, daily losses that eat away at profits. Most of these losses happen right at the loading dock, often because staff haven’t had the specialized training they need.

This qualification changes that story. We empower you with the precision and expertise to record every item entering or leaving the building with 100% accuracy. You won’t just be moving boxes; you will be implementing sophisticated measures to reduce shrinkage and maintain flawless stock records. Master these skills and become an indispensable asset who directly protects the company’s bottom line while building a professional career in global logistics.

Who Should Attend?

This program is the perfect entry point or upskilling opportunity for professionals in the wholesale and retail sectors, including:

  • New Recruits: Individuals looking to start a career in a high-demand retail occupation.
  • Existing Clerks: Current dispatch and receiving staff who want to formalize their skills and learn advanced shrinkage control.
  • Logistics Enthusiasts: Anyone wanting a practical, workplace-based qualification that meets international industry standards.

What You Will Learn (Learning Outcomes)

Our curriculum provides a comprehensive toolkit for managing stock movement:

  • Master the Receiving Process: Learn to verify deliveries against orders, identify discrepancies instantly, and select the best methods for handling different types of stock.
  • Precision Dispatching: Gain the skills to prepare items for dispatch, complete detailed advice notes, and recommend the best packaging for safe transit.
  • Shrinkage & Loss Prevention: Understand the core concepts of why stock goes missing and provide practical, innovative recommendations to stop losses in their tracks.
  • Professional Documentation: Master the processes and procedures for maintaining accurate, real-time stock records that the business can trust.

Entry Requirements

To begin this professional journey, learners should have:

  • An NQF Level 2 qualification.
  • Recognition of Prior Learning (RPL): If you already have years of experience, you may gain access to the qualification or the final assessment through our RPL process, which recognizes your existing workplace skills.<

Assessment & Certification

Your journey to certification involves a hands-on, quality-assured process:

  • Integrated Formative Assessment: Your training provider will guide you through internal assessments that test your practical skills and applied knowledge.
  • Work Experience: You will complete core modules directly in the workplace, applying your learning to real-world stock receiving and dispatching.
  • Final Summative Assessment (EISA): This one-day external assessment at an accredited center tests your ability to solve problems and make critical decisions in typical store situations.
  • National Certification: Successful learners receive a qualification issued by the Quality Council for Trades and Occupations (QCTO).

Career Opportunities

Qualifying as a Dispatching and Receiving Clerk is just the beginning of your professional growth in the retail and wholesale environment:

  • Specialized Clerk: You may choose to focus your career as a dedicated Dispatch Clerk or Receiving Clerk.
  • Store Management: Use this as a stepping stone to become a Store Person or Retail Supervisor (NQF Level 4).
  • Creative Roles: Articulate horizontally into roles such as a Visual Merchandiser.
  • Logistics Specialist: Your skills meet international standards (comparable to Australia and New Zealand), preparing you for roles in warehouses and distribution centers.
THE OLG TEAM IS READY TO HELP WITH THE REGISTRATION PROCESS

Need help applying or registering for your course? The OLG team is ready to help. Contact us today.

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